Shipping & Delivery Poicy

Thank you for shopping with That Tall Girl’s Closet (TTGC)! We’re excited to deliver confidence and comfort right to your door. Please review our shipping policy below.

Important Information

  • Due to varying fabric sizes and weights, we cannot confirm the exact package weight until shipping.
  • Shipping rates listed on our website apply to packages between 0.5 to 2kg.
  • If your package exceeds the amount you paid, we will contact you to cover additional shipping costs.
  • You may choose your own shipping method, but That Tall Girl's Closet is not responsible for loss or theft once the package is handed over.


Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.

  • During high-volume periods (e.g., launches, sales), processing may take an additional 1–2 business days.

  • You will receive a confirmation email with tracking details once your order ships.

Delivery Times

We ship both locally within Nigeria and internationally.

Within Nigeria

  • Delivery within Port Harcourt: 1 - 2 business days
  • Interstate Delivery (Nigeria): 2 - 5 business days

International Shipping

  • Standard International: Rates calculated at checkout based on destination.
    Estimated delivery: 5 –10 business days

  • Duties & Taxes: Please note that international orders may be subject to customs fees and duties. These are the buyer’s responsibility.

Delivery Costs

  • Delivery costs vary by location & weight.
  • We do not set delivery rates—these are determined by courier services.

Shipping Carriers

We work with trusted carriers and reputable local delivery partners to ensure timely and secure delivery.

Delivery Issues

  • Ensure your shipping address is correct when placing your order. TTGC is not responsible for packages lost due to incorrect addresses.

  • If your package is marked as delivered but you haven't received it, please contact the carrier first. If you need further help, reach out to us at hello@thattallgirlscloset.com

Tracking Your Order

Once your order is shipped, you will receive a tracking link via email. You can monitor your package in real-time using that link.

Delays

Please understand that delivery delays may occur due to factors outside our control such as customs, weather, or carrier issues. We’ll do our best to assist you if your package is delayed.